Operations Manager - BPO Campaign Leadership (24/7 Environment)

Join Antasis as an Operations Manager and take the lead in driving operational excellence across multiple BPO campaigns in a dynamic 24/7 environment. Based in the vibrant hub of Canggu, Bali, Indonesia, you'll be part of a team that's redefining customer service through innovative and efficient operations. This isn't just a job; it's an opportunity to shape the future of BPO in Indonesia.

As an Operations Manager, you'll be at the helm of ensuring seamless campaign execution, from initial setup to final delivery. You'll work closely with cross-functional teams, leveraging tools like Zoho CRM, Google Workspace, and Microsoft Teams to streamline processes and drive productivity. Your daily tasks will include monitoring campaign performance, identifying areas for improvement, and implementing strategies to enhance efficiency and quality.

📋 Tanggung Jawab Pekerjaan

• Lead and manage a team of 10-15 operational staff, ensuring high levels of productivity and performance.
• Oversee the end-to-end execution of multiple BPO campaigns, from planning to delivery, ensuring adherence to timelines and quality standards.
• Monitor campaign performance metrics, identify bottlenecks, and implement solutions to enhance efficiency and quality.
• Collaborate with cross-functional teams to align operational strategies with business objectives.
• Ensure compliance with industry regulations and company policies.
• Provide regular reports and updates to senior management on campaign progress and operational performance.
• Foster a culture of continuous improvement and innovation within the operations team.
• Manage and mentor junior staff to develop their skills and capabilities.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum of 5 years of experience in BPO operations management, preferably in a 24/7 environment.
• Proven track record of successfully managing and leading BPO campaigns.
• Strong knowledge of BPO industry standards, best practices, and compliance regulations.
• Excellent leadership and team management skills.
• Proficient in using BPO campaign management tools such as Zoho CRM, Google Workspace, and Microsoft Teams.
• Strong analytical and problem-solving skills.
• Fluency in English, both written and spoken.

🛠️ Keahlian

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